Apprentice VPTO

Job description

**What’s The Role**

The apprentice will be exposed to all business areas within VPTO over the course of the program under the guidance of the respective team leads.

**ONLY AVAILABLE TO VIRGIN ISLANDERS AND/OR BELONGERS**

**What You'll Do**

Work across all areas in VPTO, along with the team leads for the respective areas, including:

**Dispatch**

+ Schedule and prioritize installation, service and maintenance calls, and dispatch activity to the field technicians and contractors within a fast-paced environment.

**Core**

+ Provide Tier 2 level support.
+ Provide country support for all projects, outages and maintenance of IP & Data networks, MPLS networks (local legs), Broadband network, TV network (local infrastructure) and support with B2B solution development and implementation.
+ Programme devices for B2B consumer installations.
+ Troubleshoot faults when reported by customers and implement resolution (data circuit solutions).
+ Drive all service installation of data circuits.
+ Work with local team on implementation and resolution of B2B solutions.

**Service Delivery (B2C and B2B)**

+ Support with the repair of installation and servicing of Cable Television, High Speed Broadband and Voice services in residential homes and SME businesses.

**Mobile**

+ Support with the operation and maintenance of all RBS, Power and Transmission equipment within a specific region, to ensure 100% availability of all Radio Base Stations ensuring efficiency, availability, and timely delivery of high-quality telecommunication services to customers.

**Knowledge & Experience**

+ High School Diploma is required
+ Technical diploma or certificate in Electronics, Computer Information Technology or related field
+ Good interpersonal skills
+ Competent in information technology principles
+ Excellent command of Microsoft Suite
+ Sound interpersonal skills
+ Good time management abilities

**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

We started small, and now we’re growing.

We’re excited about the future as we strive to unlock opportunities in the region

**Why join us**

Technology excites us enables us and drives us.

We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat.

Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

**Knowledge & Experience**

+ High School Diploma is required
+ Technical diploma or certificate in Electronics, Computer Information Technology or related field
+ Good interpersonal skills
+ Competent in information technology principles
+ Excellent command of Microsoft Suite
+ Sound interpersonal skills
+ Good time management abilities

**Who We Are**
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

We started small, and now we’re growing.

We’re excited about the future as we strive to unlock opportunities in the region

**Why join us**

Technology excites us enables us and drives us.

We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat.

Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

**What You'll Do**

Work across all areas in VPTO, along with the team leads for the respective areas, including:

**Dispatch**

+ Schedule and prioritize installation, service and maintenance calls, and dispatch activity to the field technicians and contractors within a fast-paced environment.

**Core**

+ Provide Tier 2 level support.
+ Provide country support for all projects, outages and maintenance of IP & Data networks, MPLS networks (local legs), Broadband network, TV network (local infrastructure) and support with B2B solution development and implementation.
+ Programme devices for B2B consumer installations.
+ Troubleshoot faults when reported by customers and implement resolution (data circuit solutions).
+ Drive all service installation of data circuits.
+ Work with local team on implementation and resolution of B2B solutions.

**Service Delivery (B2C and B2B)**

+ Support with the repair of installation and servicing of Cable Television, High Speed Broadband and Voice services in residential homes and SME businesses.

**Mobile**

+ Support with the operation and maintenance of all RBS, Power and Transmission equipment within a specific region, to ensure 100% availability of all Radio Base Stations ensuring efficiency, availability, and timely delivery of high-quality telecommunication services to customers.

Required Skill Profession

Other General